Order Cancellation Policy
Abrando aims to provide customers with a clear and transparent order cancellation process. Please review the policy below regarding order cancellations and related requests.
Order Cancellation Requests
Customers may request to cancel an order before it has been processed or shipped. Cancellation requests should be submitted as soon as possible after placing the order.
While we make every effort to accommodate cancellation requests, orders that have already been processed, prepared for shipment, or shipped may no longer be eligible for cancellation.
How to Request a Cancellation
To request an order cancellation, customers must contact our support team with their order details, including:
- Full name
- Order number
- Email address used at checkout
Cancellation requests are reviewed by our support team, and customers will be notified regarding the status of their request.
Orders Already Shipped
If an order has already been shipped, it cannot be canceled. Customers may still be eligible to return the item in accordance with our Return & Refund Policy after delivery.
Refunds for Canceled Orders
If a cancellation request is approved before shipment, a full refund will be issued to the original payment method used at checkout.
Refund processing times may vary depending on the payment provider or financial institution.
Fraud Prevention and Order Verification
Abrando reserves the right to cancel or refuse any order suspected of unauthorized activity, fraudulent transactions, pricing errors, or violations of our website policies.
Changes to Orders
Once an order has been placed, changes to products, quantities, shipping addresses, or billing details may not always be possible. Customers should contact us immediately if changes are needed.
Contact Information
For questions regarding order cancellations, please contact us:
Business Name: Abrando
Address: 609 N Western Ave, Los Angeles, CA 90004, United States
Phone: +1 323-957-3115
Email: support@abrando.shop